Write Badass Executive Complaints & GET RESULTS!

Do you or your biller spend HOURS waiting on hold to talk to Customer (Dis)Service reps who:

1. Don’t seem to understand your issue.
2. Don’t speak English well / are hard to understand.
3. Transfer you from one department to another (usually disconnecting you in the process).
4. Promise to look into something for you and follow up – then disappear?
5. Say they’re submitting a ticket to fix your issue, or are sending your claim(s) back for payment – and then 30-45 days later, you call back only to find out nothing was done?
6. Tell you something completely different than what you were told the last time you called?

There’s another way to go! After you’ve gone the first round with Customer “Service,” the next step is to write powerful executive complaint letters that actually get results!

In this recording of a special 90-minute webinar given on October 24, 2025, learn Susan’s Secrets of CEO-Nagging.

• Why are executive complaints necessary?
• The toolbox of strategies to motivate insurance CEO’s and executives.
• Writing badass executive complaints that get attention!
• What doesn’t work?
• The cast of characters outside the insurance company that may help your case. Utilize strategic name-dropping!
• What department(s) at an insurance payer do you need to reach out to?
• How to think strategically rather than emotionally. Don’t react out of fear!
• When to involve your client – and when not to.
• How to tell when insurance companies aren’t playing by the rules – and learn to call them on it!
• Why insurance companies can’t retaliate against you for standing up for yourself or your client(s). And what to do if you think they are!
• Strategies for sending your letter. There are several important “do’s” and “don’ts.”

You’ll hear details of actual cases from consultations where badass executive complaints were used with stunning results. What worked – and why?

Walk away knowing your rights, your client’s rights, and feeling empowered!